Free guide
Customer journey guide for founders
Founders use customer journey guide to maintain clarity and alignment as the company grows and more people need context. The format is lightweight by design — the goal is keeping everyone informed without turning communication into a full-time job.
What's covered
- 1Customer journey mapping: awareness, consideration, purchase, onboarding, retention, and expansion
- 2Pain point identification: how to find the moments in the journey where customers struggle or leave
- 3AI prompt to generate a customer journey map from interview data and analytics
- 4Improvement prioritisation: how to rank journey improvements by impact on retention
Who this is for
Founders and early-stage CEOs who are building process foundations for a growing team and want documentation formats that scale without adding bureaucratic overhead.
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Free. To build internal tools that automate these processes for your team, the Torvi run is the four-week path.
Free templates
Guides tell you how. Templates give you a starting point. Browse the free template library.