Request intake automation

Request intake automation removes the manual step of reading every request and deciding what it is and where it goes. The system takes an incoming request, classifies it, validates it for completeness, and routes it to the right owner — without a human in the middle.

What's covered

• 1Automation workflow: request submission → AI classification → completeness check → routing → SLA assignment
• 2Smart intake form design: using conditional logic to capture the right context by request type
• 3Classification prompt for common request categories
• 4Escalation logic template: what happens when the AI is not confident